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Orders and Returns


We want you to be satisfied with your Bella Lash purchase. If in the unlikely event there is a manufacturer defect or any other quality concerns beyond the customer's control, please contact us within 60 days of delivery to receive a refund or exchange. After 60 days the product is nonrefundable.

If you simply wish to return or exchange unopened products, you can do so for up to 14 days (from delivery) for a full refund or exchange. After 14 days, you will receive store credit. After 30 days, the products are nonrefundable. Bella Lash is not responsible for these types of return shipment fees.

To start your return or exchange process, please contact Customer Service at sales@bellalashextensions.com or 855-423-5525 with your order number and reason for return/exchange. You can also fill out the form bellow.

Please note that returns and exchanges will be processed within one week from the time that the items are received at the warehouse.

Refunds will be made using the original method of payment. If the original method of payment is unavailable, a merchandise credit will be issued.

For merchandise purchased with one of our other Bella Lash retail partners, please return product to the original point-of-purchase to determine eligibility for refund or exchange. 

Order Information

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